Courtrix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Courtrix mobile application and related services (the "App").
Data types collected by this app
Contact info
- Name Used for App Functionality · Linked to your identity
- Email address Used for App Functionality · Linked to your identity
- Phone number Used for App Functionality · Linked to your identity
- Other user contact info Used for App Functionality · Linked to your identity
Location
- Precise location Used for App Functionality
- Coarse location Used for App Functionality
User content
- Photos or videos Used for App Functionality
1. Information We Collect
We collect information that you provide directly and information that is collected automatically to provide and improve the App.
1.1 Information You Provide
- Account information: Name, email address, phone number, and password when you register or update your profile.
- Profile information: Profile photo, display name, and any other details you add to your profile.
- Location data: Your device location when you allow it, so we can show nearby courts and venues and support booking and discovery features.
- Content you create: Photos and videos you upload in posts, comments, and messages; text in posts, comments, and chat.
- Booking and activity data: Court bookings, tournament registrations, and related details you submit through the App.
- Support and feedback: Information you send when you contact support or submit feedback.
1.2 Information Collected Automatically
- Device information: Device type, operating system, unique device identifiers, and similar technical data necessary for the App to function.
- Usage data: How you use the App (e.g., features used, screens viewed) to improve performance and experience.
- Log data: IP address, access times, and general request data in connection with App and API usage.
We do not use your data for cross-app or third-party advertising tracking. Our App's privacy nutrition label reflects that we do not track you for advertising purposes.
2. How We Use Your Information
We use the information we collect to:
- Provide the App: Create and manage your account, show courts and venues, process bookings, run tournaments, and deliver community, posts, chat, and notifications.
- Personalize your experience: Use location to show nearby options and your preferences to tailor content and suggestions.
- Communicate with you: Send account-related messages, booking confirmations and reminders, tournament updates, and (with your consent) marketing or product updates.
- Support and safety: Respond to support requests, enforce our terms, prevent fraud and abuse, and protect users and our services.
- Improve the App: Analyze usage (in aggregated or anonymized form where possible) to fix issues, develop new features, and improve performance.
3. How We Share Your Information
We may share your information only in these situations:
- With other users: As you choose—for example, profile information visible according to your privacy settings, and content you post or send in chat.
- With venues and partners: Information needed to fulfill bookings (e.g., name, contact details, booking times) with the courts or venues you book through the App.
- Service providers: With vendors who help us operate the App (e.g., hosting, analytics, support), under contracts that limit use to providing services to us and protecting your data.
- Legal and safety: When required by law, to protect rights and safety, or to respond to valid legal process (e.g., subpoenas, court orders).
- Business transfers: In connection with a merger, sale, or other transfer of our business or assets, with continued protection of your information under this policy.
We do not sell your personal information.
4. Data Retention
We keep your information for as long as your account is active or as needed to provide the App, comply with law, resolve disputes, and enforce our agreements. If you delete your account, we will delete or anonymize your personal data in line with our retention practices, except where we must retain it for legal or safety reasons.
5. Your Choices and Rights
- Account and profile: You can update or delete profile information and content through the App.
- Location: You can disable location access in your device settings; some features (e.g., "nearby" courts) may then be limited.
- Photos: You can revoke photo library access in device settings; you will not be able to upload new photos until access is granted again.
- Notifications: You can manage push and in-app notification preferences in the App's Privacy & Security (or similar) settings.
- Account deletion: You may permanently delete your account from the Account Settings in the App. Deletion is irreversible and will remove your data as described at the time of deletion.
Depending on where you live, you may have additional rights (e.g., access, correction, deletion, portability, or objection to certain processing). To exercise them, contact us using the details below.
6. Security
We use technical and organizational measures to protect your information against unauthorized access, loss, or misuse. Data is transmitted over secure connections, and we follow industry practices for handling sensitive data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
7. Children's Privacy
The App is not intended for users under 13 (or higher age where required). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it.
8. International Data Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards (e.g., contracts, standard contractual clauses) where required by applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy in the App and/or on our website and update the "Last updated" date. Continued use of the App after changes means you accept the updated policy. For material changes, we may provide additional notice (e.g., in-app or by email).
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, or to exercise your rights, please contact us:
- App: Courtrix (com.courtrix.app)
- Email: support@courtrix.com
- Other: Via the support or contact form in the App.
This privacy policy applies to the Courtrix mobile application and related services. By using Courtrix, you agree to this Privacy Policy.